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Frequently Asked Questions

- - 911 - -

Dial 911. You should never drive if you are experiencing any type of medical emergency. You could endanger yourself or others.

The crew on duty may need information that you have left at home in order to administer the best possible treatment to you.

911 dispatchers have the ability to give you assistance over the telephone such as CPR instructions, while simultaneously dispatching  emergency assistance to your location.

Dial 911. If the crew on duty is already dispatched to call away from the station there will be no one to answer your call. Never leave a voicemail on the Administrative line.

Blood Pressure Checks

Yes, please ring the doorbell to the left of the Visitor Entrance so that we can assist you.  However, if you feel ill or have an emergency, call 911.

Car Seat Installation

Car Seat Installation is provided by our Certified Child Passenger Safety Technician. Please call for an appointment that will take approx. 30 minutes. For proper installation you will need to bring the car safety seat, car safety seat manual and your vehicle manual.

Life Line Program

Life Line is a public safety program designed to provide accurate medical information to aid first responders coming to your emergency medical aid.

Simply fill out the Life Line form, available at the station. Place the form in a resealable plastic bag marked LifeLine with a permanent marker. Place the bag on the upper right-hand shelf of your refrigerator door.

Lock Box Program

A Lock Box is a secure box installed near the main entrance of a residence containing a key which provides access to that entrance. Access to this box is restricted to on duty fire district personnel only in case of an emergency. This program is voluntary.

These boxes are installed by fire district personnel to the right of the front door at approximately three to four feet in height. They are permanently mounted, which involves drilling screws in to the existing wall. They are installed in this specific location so they are can be identified quickly by on duty fire district personnel.

The first step is to purchase the Lock Box at the Rio Verde Fire District Administrative Office. Cost of the box is $50. After purchasing the Lock Box someone will contact you to arrange installation.

You have fallen and are unable to get to the door in order to allow the fire department to enter. 

A family member or neighbor is concerned that they have been unable to reach you and has requested that the fire department perform a welfare check visit.

CPR / AED Classes

We offer CPR classes generally on the first Saturday of the month November through April.

Please call Jennifer Jacobe at 480-471-2304 to sign up for a class.

These classes are free to the residents within the Rio Verde Fire District. There is a $10.00 class charge per non-resident. The certification duration is for two years.

The class is four hours so we suggest that you dress comfortably and bring a snack.

The class is held at the Rio Verde Community Center in the Multipurpose Room.

Rattlesnakes and other snakes

If you discover a snake on your property please call 471-3504, the Citizen Assistance Line. Firefighters are trained to identify harmful snakes and can safely remove and dispose of them if necessary. Under no circumstances should you attempt to catch or aggravate a snake.

  • Maintain increased awareness of your surroundings in the evening hours when snakes are the most active.

  • When walking at night carry a flashlight.

  • Regardless of the time of day never place your hand where you cannot see it.

  • Take extra precautions when gardening - bites often occur when placing hands under shrubs or plants without looking.

  • As a general rule, snakes want little to do with humans and, given the opportunity, will find a quick exit.

While a snake bite is rarely fatal you will need medical attention immediately. Dial 911. Remove all jewelry from limbs where bite has occurred. Do not attempt to treat the wound by tying a tourniquet or any other practice.

Scorpion stings

Unless you are allergic, scorpion stings are very painful but rarely cause damage. Dial 911.

For additional information regarding insect bites and stings, please call the Poison Control Center at 1-800-222-1222.

Other animals

Like all desert dwellers such as coyotes, javelina, and bobcats if you leave them alone they will go away. Do not attempt to offer food or water because they will most likely return.

Prescription disposal

Residents of Fountain Hills and the Verde communities can bring their unwanted or expired prescription medications to the drop box inside the Fountain Hills Town Hall.

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Please call Maricopa County Department of Transportation (MCDOT) 602-506-8600.